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FAQs

Here are the frequently asked questions, if your questions are not answered here, please feel free to leave us message on contact page or send us email at marketing@miupet.com.

Shipping& Delivery

MIU PET uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.

When can I expect my order?
Orders placed on Monday to Friday, Your item will be shipped out within 24 hours. Orders placed on weekend, your item will be shipped out with 48 hours. If you have a special case or requirement please note us. (In the process of adding to cart you can leave note to us). 

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email, and tracking ID will be notified via email within 2-3 business days once your order has been shipped out.

Shipping address
Please note that PO Boxes, AOP, FPO, and DPO address are not eligible. 

International Shipping
Beside US local, all the MIU PET prodcuts can be delivered to most of the countries and regions, and please provide the correct phone number, and please get noticed that any tax or duty, if any, shall be borne by the buyer. The amount of the tax and duty is depended on the customs of your country.

Warranty

Dog & Cat Nail Clippers: 24-month warranty
Dog Water Bottle: 18-month warranty
Pet Deshedding Brush: Lifetime Warranty
2 in 1 Pet Feeder and Water Dispenser: 24-month warranty
Cat Litter Box: 18-month warranty

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About Products:


Portable Pet Water Dispenser

How do you clean it ?
If you want to clean the hair on the brush, then you just need to push the button behind the brush and the hair will just fall off. It is a self-clean brush. If you want to clean the brush itself, then you can use warm water or alcohol.

Can this dog water bottles be one-handed?
Yes, it can be one-hand operation and the lock button is very easy to use. The sling on the side of the bottle make it easy to carry or put in a backpack.

Can unused water go back in bottle?
Tip bottle up while holding button down and water returns to bottle.

Will this fit in a car cupholder?
Yes it fits in my standard car cupholder well.

How many ounces of water does it hold?
14 ounces.

Is it portable to take everywhere?
Yes, it has a strap that goes around your wrist. I have a 65 lbs dog and it is really convenient to bring him everywhere with this bottle.

Dog & Cat Nail Clippers

Is this nail clipper suitable for all types of dogs?
Almost, but it may not be suitable for extra- large dogs,such as Shepherd dogs or Great Pyrenees. You can buy nail clippers specially designed for extra-large dogs.

Does this work for small dogs, such as pomeranian and dachshund?
Yes, it is suitable for all sizes of dogs, cats and rabbits with short, medium and long hair. And the nail file can be used to smooth the edge of the nail after cutting.Hope this can help you.

How often do I use?
You can use it once about every 8-10 days. But the specific situation depends on your pet's nail growth rate.

Does this clipper have a battery?
Yes, the package includes an AAA battery which can be used for about one year.

Does the LED light really work?
Yes, the LED light on the nail clippers can help you see the nail blood line clearly.

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